Getting Started

*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.

Our site is both a re-seller of Native made goods and a peer-to-peer marketplace that caters exclusively to Native American entrepreneurs, held businesses and individual artisans.

 

*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.

With few exceptions, we only allow Native American craftsmen and entrepreneurs to sell on By Tribal.

Anyone and everyone can sign up on our marketplace to purchase an item.

 

 

Sellers must provide proof of enrollment in a federally recognized tribe, after sign up, to continue selling ex: tribal ID number. Businesses are asked to provide certification.

Businesses and nonprofit ventures that represent Native American artisans are allowed to sell on By Tribal with several caveats:

  • We need the name(s) of the artisan(s) you are representing or reselling from.
  • Tribe name.
  • We need some proof of enrollment and/or some other means to verify identity/authenticity.
  • For deceased individuals, we will accept the certification of authenticity or paperwork establishing chain of custody.

Nothing!

You may sign up either through our website  or through Facebook. Our developers, Sharetribe handles these transactions and the Facebook app when you make an account with us.

We have waived listing fees for now, but we do take a 9% commission upon the sale of items.

No need to worry! Sharetribe is our backend developer and they handle all of our transactional emails, run our Facebook app, and sundry. They keep our marketplace running smoothly and updated.

Sellers and Artisans are responsible for creating and updating their own listings.

They are responsible for setting shipping and return policies and customer relation policies such as item availability, questions about the product, etc.

You can list any kind of product you like, provided it is not illegal in the United States.

You are free to list as many items as you like.

If there is a category that we overlooked please let us know through our contact form, we will make one for you!

We are utilizing STRIPE and Paypal for all transactions.

Yes, and unfortunately there is nothing anyone can do. This is Paypal’s new policy.

BUT! Upgrading is free with no additional costs.

Remember when you upgrade to enable the Paypal Optional feature. It will allow your customers to checkout without having to create a Paypal account of their own.

Try STRIPE, instead!

By Tribal will signal boost your items and/or business on our Facebook Page, Instagram, Pinterest and other social media outlets, etc.

We also help people write their listings, share tips on marketing, taking photos and tell their stories on our website, blog, and social media outlets. We will even help you if you’ve got your own website or blog.

When we attend events we showcase your products. One day we hope to sponsor our own events!

Whatever you need, By Tribal is available to help you to the best of our ability. We offer a personal and concierge service touch to our marketplace.

By Tribal is always coming up with new ways to help our Sellers become successful!

Contact us via email: admin@bytribal.com or through By Tribal’s contact form immediately.

We will investigate the issue and if the user is found to have misrepresented themselves or their products we will remove them from the site.

Remember, it is a federal offense to misrepresent one’s products as Native American and it carries a $250,000 USD fine for first-time offenders and/or 5 years jail time.

Learn more about the Buy Indian Act here.

No problem! Contact us either here, or email us at admin@bytribal.com

Shipping Questions

*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.

Orders are shipped via USPS Priority Mail, FedEx and UPS.

We will notify you by email when your order has shipped.

International Shipping:  Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are your responsibility as the buyer. Please check with your country’s customs office to determine what these additional costs will be prior to buying. And please do not ask us to declare a lower value on your customs form or describe your order as a “gift” – this is illegal.

All international orders must be paid via PayPal and/or Stripe.

*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.

Credit card and PayPal orders can usually, be shipped within two (2) business days. In some situations, we may take up to 5 days to ship your order.

*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.

 

First, check your post office and customs agency. Many packages get stuck in customs awaiting duty taxes. Since all international orders are shipped via USPS Priority, we can provide you with a tracking number. Depending on the destination, the tracking number will tell you the last known location of your package at least to the US borders and sometimes within the destination country. Feel free to contact us about a late or lost package.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@bytribal.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@bytribal.com and send your item to:

P.O. Box 1537, Hinesville, GA, 31313, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

P.O. Box 1537, Hinesville, GA, 31313, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Scroll Back to Top
0
Your Cart