*Note: Buying from our Marketplace entails buying directly from our sellers, manufacturers etc. Shipping, returns, and other customer policies will vary. Otherwise check out our shipping and return policies below.
First, check your post office and customs agency. Many packages get stuck in customs awaiting duty taxes. Since all international orders are shipped via USPS Priority, we can provide you with a tracking number. Depending on the destination, the tracking number will tell you the last known location of your package at least to the US borders and sometimes within the destination country. Feel free to contact us about a late or lost package.